Close Cookie Preference Manager
Made by Flinch 77
Oops! Something went wrong while submitting the form.
Version 1.3, 18 June 2026
These Terms govern your access to and use of Archway’s exchange services, website, application, onboarding tools and related support channels.
By clicking to accept these Terms, confirming an Order, signing an order form, or otherwise using the Services, you agree to be bound by these Terms and by the transaction-specific Quote you accept.
These Terms may apply to accepted Retail Clients and Business Clients. Archway may provide different onboarding routes, KYC/KYB requirements, limits, disclosures, monitoring, approvals and risk controls depending on your Client type, jurisdiction, product eligibility, risk rating and transaction profile.
The current online version of these Terms is intended to be published at https://archway.finance/terms-of-service. Transaction-specific terms shown in a Quote or order confirmation prevail over these Terms for that Order only, but only to the extent of any direct inconsistency. Mandatory law always prevails.
Archway Finance JSC is the contracting entity for these Terms. It is incorporated in Bulgaria under company number 207778041.
Archway’s current regulatory status, authorisations, registrations and regulatory perimeter statements are set out on the Regulatory Information page: https://archway.finance/legal/regulatory-info. You should review that page before using the Services.
Archway provides the Services only within its approved and operationally supported perimeter. Archway may refuse or restrict a Service if providing it would exceed that perimeter or conflict with applicable law, regulatory requirements, sanctions, financial-crime controls, risk appetite, liquidity, operational capacity or third-party provider requirements.
You should read these Terms together with the legal notices and disclosures that apply to the Services:
Subject to your onboarding status, jurisdiction, limits and the Supported Assets available to you, the Services may include:
Archway acts as principal. This means Archway buys and sells from its own inventory and is your contractual counterparty in the Order. Archway does not match you with another client, route your order to a trading venue, or act as broker, agent, custodian, trustee or investment adviser.
Only assets, networks, fiat currencies and payment rails shown to you as supported may be used. Unless Archway has formally expanded the asset perimeter and made that expansion available to you, the launch crypto-asset perimeter may be limited to USDC.
The Services are not deposit accounts, electronic money accounts, payment accounts, money remittance, currency accounts, custody wallets, securities services, investment advice, tax advice, legal advice, portfolio management or a trading platform.
Archway may use regulated or – where permitted by law – unregulated third-party providers to support onboarding, screening, banking, blockchain analytics, wallet operations, cloud hosting, customer support, accounting, compliance, reconciliation and settlement. Those providers do not become your contractual counterparty unless separately agreed in writing.
You may use the Services only if Archway has approved you for the relevant Client type, product, asset, jurisdiction, limits and transaction flow.
Archway may accept Retail Clients and Business Clients, including natural-person customers, sole traders, freelancers, contractors, SMEs, corporates and other business customers, where supported by Archway’s onboarding, KYC/KYB, sanctions, customer-risk, disclosure, operational and jurisdiction controls.
Client type affects onboarding route, information requirements, transaction limits, risk rating, monitoring, disclosures, approval requirements and enhanced-due-diligence triggers. A Client type is not automatically excluded unless Archway’s approved service perimeter, risk controls, legal requirements or product terms exclude that Client type.
Archway may require identity verification, business verification, beneficial ownership information, authorised-user checks, source-of-funds or source-of-wealth information, sanctions, PEP and adverse-media screening, wallet screening, transaction-purpose information, invoices, contracts, proof that bank accounts and wallet addresses belong to or are controlled by you, and other information reasonably required by Archway.
Business Clients that request an approved inbound Business Partner Payer flow must provide additional information on the Business Partner Payer, the commercial relationship, payer jurisdiction, source wallet or sending CASP/VASP, invoice, contract, order or equivalent commercial rationale, and any information needed for AML/CFT, sanctions, KYT, Travel Rule, fraud and risk controls.
You must provide accurate, complete and current information and promptly notify Archway of any material change, including a change to your name, address, ownership, control, directors, authorised users, business activity, transaction purpose, source of funds, expected payer types, destination wallet or bank account, sanctions exposure, jurisdiction or regulatory status.
Archway may reject, pause, re-review, restrict or terminate onboarding or ongoing access where information is incomplete, inaccurate, inconsistent, expired, unverifiable, suspicious, outside Archway’s risk appetite, or where required by law or by Archway’s financial-crime, sanctions, fraud, operational or security controls.
Archway does not provide custody or administration of crypto-assets on behalf of Clients. You should not send assets to Archway except as the Incoming Leg for a Quote, as an approved inbound Business Partner Payer payment for a Business Client transaction, or as otherwise expressly instructed by Archway for a specific Order.
Archway does not maintain Client balances. A receipt of fiat funds or crypto-assets by Archway for an Order is processed as a pending payment or, once the Order becomes final, as Archway’s purchase price or consideration for that Order. It is not a deposit, custody balance, trust asset, safeguarded client account, stored value product or interest-bearing account.
Archway does not provide transfer services on behalf of Clients. When Archway delivers an Output Asset to an Approved Client Destination, it does so to perform Archway’s own contractual obligation under a principal exchange transaction.
Archway does not provide payment services. Any fiat delivery is made through banking or payment rails to fulfil Archway’s sale or purchase contract with you, not to provide you with a payment account, remittance account or payment execution service.
Archway does not provide outbound third-party payment, payout, remittance, settlement-agent or crypto-transfer services on behalf of Clients. Archway will not deliver fiat funds or crypto-assets to a third-party recipient unless a separately approved product/perimeter change has been adopted and made available under updated terms.
You are responsible for maintaining the confidentiality and security of your account credentials, devices, email accounts, authentication methods, authorised-user permissions, wallet addresses and bank-account details.
Archway may treat instructions from your account, your authorised users, or your verified communication channels as authorised by you, unless Archway has actual notice that the instruction is unauthorised and has had a reasonable opportunity to act on that notice.
You must immediately notify Archway through the support channel in the platform or another published contact channel if you suspect unauthorised access, compromise, fraud, mistaken instructions, incorrect wallet details, incorrect bank details or other security issues.
You are responsible for verifying every wallet address, network, bank account, amount and transaction detail before confirming an Order. Crypto-asset transfers may be irreversible and may be lost permanently if sent to the wrong address, wrong network or incompatible wallet.
Before you confirm an Order, Archway will make available the relevant Quote or Quote methodology. A Quote may include the input amount, output amount, asset pair, exchange rate or price, fees, spread or margin, applicable limits, validity window, required Incoming Leg, required confirmations, Approved Client Destination and any special conditions.
A Quote is not an obligation on Archway to complete a transaction unless and until the Order becomes final under this section. Archway may cancel, reject, expire or require a new Quote before finality, including where a Quote expires, market conditions change, the Incoming Leg does not arrive in the required amount or time, there is an operational issue, a compliance check is pending, a third-party provider rejects the transaction, or the Order is outside Archway’s limits or risk appetite.
An Order becomes final only when all applicable conditions below are met:
The price, rate and fee terms for an Order are fixed only at the point the Order becomes final, unless the Quote expressly states a different finality rule.
If Archway receives an Incoming Leg after a Quote expires, in the wrong amount, from a source not approved for that Order, to the wrong account or wallet, on the wrong network, with missing information, from an undisclosed or unapproved Business Partner Payer, or for a transaction that fails required checks, Archway may reject it, hold it pending review, request a new Quote, deduct third-party charges where permitted, return it to the original source where permitted, or take another lawful action.
After an Order becomes final, Archway will use reasonable efforts to deliver the Output Asset in accordance with the Quote and these Terms, subject to sanctions, AML/CFT, fraud, scam, Travel Rule, operational, liquidity, banking, blockchain, security, legal and regulatory controls. Archway may be legally restricted from explaining the specific reason for a delay, rejection, hold or report.
You have no right to cancel an Order after finality unless mandatory law gives you that right or Archway expressly agrees. Crypto-asset transactions, once performed on the relevant blockchain, are generally irreversible.
This section explains how ownership and risk are intended to work in Archway’s principal-dealer model. Mandatory law and the finality rules of the relevant payment rail or blockchain network prevail where they differ.
Incoming assets paid to Archway are payment for your purchase or consideration for your sale. When an Order becomes final, the Incoming Leg becomes Archway’s property as purchase price or consideration. You do not retain ownership, custody, trust, security or safeguarding rights in that Incoming Leg. Instead, you have a contractual right for Archway to deliver the Output Asset in accordance with the final Order.
For an approved Business Client inbound Business Partner Payer flow, you represent that you are lawfully entitled to nominate Archway to receive the supported crypto-assets from the Business Partner Payer as part of your commercial receivables or other approved business transaction, and that you are authorised to sell or cause delivery of that Incoming Leg to Archway. When the Order becomes final, the received crypto-assets are treated as Archway’s property and consideration for your sale to Archway, and Archway’s delivery obligation is owed only to you, not to the Business Partner Payer.
A Business Partner Payer does not acquire rights against Archway under these Terms merely because it sends crypto-assets to an Archway-controlled wallet. Archway does not hold those assets for the Business Partner Payer, does not operate an account for the Business Partner Payer, and does not agree to transfer value to or for the Business Partner Payer unless Archway separately onboards that person and enters into separate terms.
Archway owns and controls its inventory and treasury resources until it delivers the Output Asset. Archway bears its own inventory, market, liquidity and operational risk up to the delivery point described below, except to the extent a delay or loss is caused by you, your authorised users, your bank, your wallet provider, a Business Partner Payer, a blockchain network, an incorrect instruction, an unsupported network, an attempted third-party recipient arrangement, an undisclosed or unapproved payer, or another matter outside Archway’s reasonable control.
For crypto-asset delivery, Archway delivers the Output Asset by sending it from an Archway-controlled wallet to the Approved Client Destination on the approved network. Ownership and risk in the Output Asset pass to you when the transfer is recorded on the relevant blockchain and reaches the confirmation or finality standard applicable to that asset and network.
For fiat delivery, Archway delivers the Output Asset by initiating or causing a payment from an Archway bank or payment account to the Approved Client Destination. Ownership and risk in the Output Asset pass to you at the point the relevant payment rail treats the transfer as final, or when the funds are credited to the Approved Client Destination, whichever mandatory law or payment-rail rules require. If a fiat payment is rejected or returned before finality, Archway may re-process it, ask for new details, deduct third-party charges where permitted, or return the value to you after required checks.
If Archway receives assets but the Order does not become final, Archway may hold the assets temporarily for operational, reconciliation, financial-crime, sanctions, fraud, legal or refund-processing purposes. Such holding is not a custody service. Archway may return or otherwise deal with those assets only as permitted or required by law, these Terms and Archway’s controls.
If Archway over-delivers, under-delivers, receives an overpayment, receives an underpayment, receives assets on an unsupported network, or detects a reconciliation error, Archway may correct the Order, request repayment, make a supplemental payment, issue a refund, require a new Quote, suspend delivery, or take another reasonable corrective action.
Archway provides principal exchange services only. Archway does not provide money transmission, remittance, payment initiation, payment account, custody, crypto-asset transfer, agency, nominee, pass-through, escrow, settlement-agent or other transfer services on behalf of Clients.
Archway will deliver fiat funds or crypto-assets only to an Approved Client Destination. You must not instruct Archway to deliver fiat funds or crypto-assets to any third-party recipient, including any nominee, agent, customer, supplier, contractor, affiliate, representative, intermediary, broker, employee, business partner, family member or other person.
Retail Clients must pay Archway only from a bank account, payment account, wallet or blockchain address that Archway has accepted as belonging to, or being controlled by, the Retail Client. Retail Clients may not use Business Partner Payer flows unless Archway has adopted separate approved product terms for that flow.
Business Clients must pay Archway from accounts, payment accounts, wallets or blockchain addresses that Archway has accepted as belonging to, or being controlled by, the Business Client, except where Archway has expressly approved an inbound Business Partner Payer crypto-asset flow for a specific off-ramp or receivables transaction.
An inbound Business Partner Payer crypto-asset flow may be accepted only if: the payer is disclosed to Archway; the flow is available to the Business Client; the payment is linked to the Business Client’s approved business activity and transaction; the commercial rationale is documented; the payer/source wallet or sending CASP/VASP can be screened and risk-assessed; and the transaction passes Archway’s AML/CFT, sanctions, PEP, adverse-media, KYT, Travel Rule, fraud, scam, operational and risk controls.
Archway does not accept undisclosed third-party payer activity, unrelated third-party payments, unexplained third-party funding, high-risk intermediary wallets without adequate explanation, payer activity inconsistent with your profile, or any attempted outbound settlement to a third-party recipient.
Acceptance of an account, wallet, address, payer, payment or transaction instruction does not mean that Archway has agreed to provide a transfer service, payment service, custody service or service on behalf of any person other than the contracting Client.
Archway may reject, delay, hold, return, reverse where possible, freeze, report, require a new Quote, terminate the relationship, or otherwise decline to process any Order or transaction involving an actual or suspected unauthorised payer, undisclosed Business Partner Payer, third-party recipient, nominee arrangement, pass-through payment, onward payment or transfer instruction. Any return, reversal, hold, report, freeze or other remediation will be handled only where permitted or required by law, applicable payment-rail or blockchain constraints, these Terms and Archway’s controls.
Archway will disclose the relevant price, rate or pricing method, applicable fees, spread or margin, and material transaction conditions before you confirm an Order. Archway may also publish pricing and recent execution information at https://archway.finance/legal/pricing-recent-transactions.
The standard commission is 2% unless Archway agrees a different fee, spread or pricing arrangement with you and shows it in the Quote or another approved written agreement.
The rate offered by Archway is not a guarantee of the best available market price and may differ from rates available on trading venues, banks, payment providers, issuers or other service providers.
Archway may set, change or remove minimum or maximum transaction limits, daily limits, asset limits, jurisdictional limits, network limits, wallet limits, bank-account limits, Client-specific limits or Business Partner Payer limits. Limits may depend on liquidity, market conditions, onboarding status, Client type, risk rating, screening results, operational capacity, third-party provider requirements and applicable law.
Archway may publish aggregate or transaction-level information about concluded transactions, such as volumes and prices, where required by law or regulation. Archway will not intentionally identify you in public transaction disclosures unless required or permitted by law.
You must understand the risks of crypto-assets and exchange transactions before using the Services. You should read the Risk Disclosure & Asset Information page at https://archway.finance/legal/risks-and-assets and the Climate / Sustainability Information page at https://archway.finance/legal/sustainability before confirming an Order.
Key risks include:
You are responsible for deciding whether the Services and each Order are appropriate for you. Archway does not recommend crypto-assets, guarantee outcomes, guarantee availability or guarantee that any transaction will be profitable or suitable.
Archway applies AML/CFT, sanctions, PEP, adverse-media, fraud, scam, wallet-screening, transaction-monitoring, Travel Rule and other legal and risk controls. These controls may apply before onboarding, before a Quote, before an Order becomes final, before delivery, after delivery, and during ongoing monitoring.
You must provide all information and documents requested by Archway for these controls. This may include originator and beneficiary information, ultimate beneficial owner information, authorised-user information, source of funds, source of wealth, transaction purpose, invoice or contract documentation, payer identity, payer/client relationship evidence, source wallet or sending CASP/VASP details, wallet ownership or control information, proof that bank accounts and wallet addresses belong to or are controlled by you, and information required by other crypto-asset service providers or payment providers.
Archway may delay, reject, suspend, cancel, return, freeze, block, reverse before finality, refuse to deliver, terminate your access, file a report, preserve records or disclose information to authorities or counterparties where required or permitted by law or by Archway’s controls. Archway may not be able to tell you the detailed reason if doing so would breach law, prejudice an investigation, reveal controls or create tipping-off risk.
You must not use the Services to evade sanctions, disguise the origin or destination of funds, split transactions to avoid thresholds, use nominees or straw parties, create false invoices, use unhosted wallets dishonestly, route payments through undisclosed intermediaries, use Archway as a pass-through transfer layer, or transact with sanctioned, restricted, illegal or high-risk counterparties.
Inbound payments from disclosed Business Partner Payers are not automatically suspicious, but they must be consistent with your Client profile, expected activity, payer relationship, commercial rationale, source wallet or sending CASP/VASP information, KYT results and sanctions-screening results.
Archway will use reasonable efforts to make the Services available, but the Services may be unavailable, delayed, degraded or suspended due to maintenance, security, incidents, market conditions, liquidity constraints, banking or blockchain interruptions, third-party provider issues, legal or regulatory requirements, force majeure, outages, cyber events, fraud controls or other operational reasons.
Any settlement timing shown to you is an estimate unless Archway expressly states otherwise. Timing depends on banking hours, payment cut-offs, blockchain confirmations, network congestion, issuer availability, provider availability, transaction monitoring, sanctions and AML/CFT checks, Business Partner Payer checks where applicable, wallet and bank-account validation, liquidity, and operational queues.
Archway may pause, throttle, prioritise, reroute, delay or suspend transaction processing where needed to manage operational, liquidity, market, ICT, security, legal or regulatory risk.
Archway processes personal data and business information to provide the Services, perform onboarding, conduct compliance checks, manage risk, communicate with you, keep records, resolve disputes, comply with law and operate its business. Further information is provided in the Privacy Notice at https://archway.finance/privacy-policy.
Archway uses cookies and similar technologies as described in the Cookie Notice at https://archway.finance/cookie-policy.
Archway may retain onboarding, communications, transaction, Quote, screening, complaint, reconciliation, exception, audit, accounting and legal records for as long as required under applicable law and Archway’s retention schedule. Archway may preserve records for longer where required by legal hold, dispute, investigation, audit or regulatory request.
Archway may share information with affiliates, service providers, banks, payment providers, wallet and blockchain analytics providers, counterparties, professional advisers, auditors, regulators, law-enforcement authorities, courts, other crypto-asset service providers and other parties where necessary or permitted to provide the Services, perform checks, resolve issues or comply with law.
You must keep confidential any non-public information that Archway provides to you, including pricing methods, operational details, security information, technical information, and information about Archway’s controls, except where disclosure is required by law or agreed by Archway.
Archway and its licensors own all rights in the website, application, platform, documentation, trademarks, logos, designs, software, content, user interfaces, workflows, data structures and other materials made available by or for Archway, except for information that you provide.
Subject to these Terms and your approval status, Archway grants you a limited, revocable, non-exclusive, non-transferable right to access and use the Services for your own lawful purposes. You must not copy, modify, reverse engineer, scrape, bypass, interfere with, resell, sublicense, misuse or attempt to obtain unauthorised access to any part of the Services.
You grant Archway a right to use information and documents you provide to the extent necessary to provide the Services, perform checks, comply with law, keep records, improve security, resolve disputes and exercise Archway’s rights under these Terms.
Archway may refuse a Quote, reject an Order before finality, pause processing, suspend access, restrict limits, block specific wallets or bank accounts, request additional information, terminate your account or end the business relationship where Archway reasonably considers this necessary or appropriate.
Reasons may include breach of these Terms, incomplete information, failed onboarding, sanctions exposure, PEP or adverse-media risk, suspicious activity, fraud or scam indicators, Travel Rule issues, wallet risk, payment reversals, chargebacks, insolvency risk, unsupported jurisdiction, unsupported asset or network, undisclosed or unapproved Business Partner Payer activity, attempted third-party recipient settlement, market or liquidity stress, operational incident, provider issue, legal requirement, regulatory requirement, or activity outside Archway’s risk appetite.
You may stop using the Services at any time. Account closure does not affect final Orders, unpaid fees, pending investigations, recordkeeping, confidentiality, liability, indemnity, dispute resolution or any rights and obligations that by their nature should continue.
Where a transaction is rejected or the relationship is terminated, Archway may return available assets net of third-party fees and costs where permitted, or may hold, freeze, report, transfer or otherwise deal with assets as required or permitted by law.
Each time you use the Services or confirm an Order, you represent and warrant that:
Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for fraud, wilful misconduct, gross negligence, or death or personal injury caused by negligence where applicable.
To the maximum extent permitted by law, Archway is not liable for indirect, consequential, special, punitive or exemplary losses, loss of profit, loss of revenue, loss of goodwill, loss of opportunity, loss of data, business interruption, market movement, de-pegging, price change, tax consequence or loss caused by incorrect instructions, incorrect wallet addresses, wrong networks, third-party providers, banks, payment rails, blockchain networks, issuers, sanctioned parties, unauthorised access caused by your security failure, undisclosed or unapproved Business Partner Payers, Business Partner Payer disputes, or events outside Archway’s reasonable control.
To the maximum extent permitted by law, Archway’s aggregate liability for a particular Order is limited to the fees paid by you to Archway for that Order, plus the amount actually received by Archway for that Order to the extent Archway failed to deliver or return it and no legal restriction prevents return. For any other claim, Archway’s aggregate liability is limited to the fees you paid to Archway for the Services in the 12 months before the event giving rise to the claim.
You are responsible for losses, claims, fines, costs and expenses suffered by Archway arising from your breach of these Terms, your unlawful activity, false or misleading information, unauthorised use, fraud, sanctions breach, incorrect instructions, wrong wallet or bank details, undisclosed or unapproved payer activity, Business Partner Payer disputes, or any attempted third-party recipient, nominee, pass-through, onward-payment or transfer arrangement.
Archway may update these Terms to reflect changes in law, regulatory status, Services, Supported Assets, Client types, risk controls, Business Partner Payer controls, pricing disclosures, complaints procedures, technology, third-party providers or business operations.
Where required, Archway will notify you of material changes and may ask you to accept the updated Terms before continuing to use the Services. If you do not accept updated Terms, Archway may restrict or end your access to the Services, without affecting rights and obligations that have already arisen.
Changes do not apply retroactively to final Orders unless required by law, agreed by you, or necessary to correct an error, comply with legal requirements, manage financial-crime risk, or protect security and operational resilience.
You may submit a complaint free of charge in English or Bulgarian. Current complaints information and channels are published at https://archway.finance/legal/complaints.
You should include your name, account details, transaction reference if relevant, a clear description of the issue, relevant dates, documents, communications and the outcome you seek. Archway may provide a complaint template, but use of the template is optional.
Archway aims to acknowledge complaints and inform you whether the complaint is admissible without undue delay, usually within two business days. Archway aims to provide a final response within 15 business days. In exceptional cases, Archway may extend the process, with explanation, aiming not to exceed 35 business days and in any case no later than two months from receipt.
Archway will handle complaints fairly, promptly and consistently. A final response will state the outcome, reasons and any remedy offered where appropriate. You may request one internal review within 10 business days of the final response. You may also have rights to contact the Bulgarian Financial Supervision Commission or pursue judicial remedies where applicable.
If a complaint relates to AML/CFT, sanctions, fraud, security or other restricted matters, Archway may provide only limited information where law, investigation, security or tipping-off restrictions apply.
Because Archway acts as principal and contractual counterparty, Archway may earn fees, spreads or margins on Orders and may manage its own inventory, treasury, liquidity and provider relationships. Conflicts may arise from pricing, inventory management, provider relationships, related-party relationships, staff interests, incentives, operational decisions or other circumstances. Archway’s conflicts disclosure is published at https://archway.finance/legal/conflicts-of-interest.
Archway maintains arrangements to identify, prevent, manage and disclose conflicts of interest. Where a material conflict cannot be prevented or managed sufficiently, Archway may disclose it to you before proceeding, change the transaction conditions, impose controls or decline to provide the Service.
You should review the conflicts disclosure together with these Terms, the Quote, pricing disclosures and risk disclosures before using the Services.
These Terms, each Order and any non-contractual obligations arising from or connected with them are governed by the laws of Bulgaria, unless mandatory law requires otherwise.
Before starting court proceedings, you should first contact Archway and, where applicable, use the complaints process in section 20. Nothing in these Terms prevents either party from seeking urgent injunctive, protective or interim relief.
The competent Bulgarian courts have jurisdiction over disputes arising from or connected with these Terms or the Services, unless mandatory law requires a different forum.
If any provision of these Terms is invalid, illegal or unenforceable, the remaining provisions continue in effect and the invalid provision will be interpreted or replaced in a way that most closely reflects its commercial purpose to the extent permitted by law.
You may not assign or transfer your rights or obligations under these Terms without Archway’s prior written consent. Archway may assign or transfer its rights or obligations to an affiliate, successor, purchaser, service provider or other third party as part of a restructuring, merger, sale, transfer, outsourcing arrangement or regulatory change, provided this does not materially reduce your mandatory legal rights.
A failure or delay by Archway to enforce a right is not a waiver. A waiver must be in writing and applies only to the specific circumstances stated.
These Terms, the accepted Quote and any approved order form or client agreement form the entire agreement between you and Archway for the relevant Order and replace prior discussions or versions to the extent they relate to the same subject matter.
The English version of these Terms prevails over any translation unless mandatory law requires otherwise.
Archway may contact you through the platform, your registered email address, telephone, support widget, account notification, postal address or other verified channel. General contact details are published at https://archway.finance/legal/contact.
You must keep your contact details current and monitor Archway communications. Notices are treated as received when delivered to your registered email address, displayed in your account, delivered through the support channel, or otherwise deemed received under applicable law.
Complaints must be submitted through the channels in section 20. Other support requests should be submitted through the support channels published in the Archway platform or website.
Whistleblowing reports or concerns should be submitted through the dedicated whistleblowing channel, where applicable: https://archway.finance/legal/whistleblowing.